Couldn't answer my question, I decided to go for it anyway.

I said 'the caller just announced we could by them for $20.00 what do you get?' He looked puzzled. He didn't seem to know what I was talking about. Again, I inquired with the male floor clerk. RUDE! Then the Caller announced that for $20.00 you can get a second electronic. I asked to buy Bonanza's, he said I would have to wait while he sold the rest of his bonus packs!! When I objected, he walked away any way. Then, every time I called the floor clerk over (young, Latino man) He would look at me, then survey the room to ensure no one else needed anything. Now, I understand why we didn't get them for free, we were not VIP's (even though we spent $145.00 each just on the buy in's) but to not let us buy them? Really, talk about being made to feel like we weren't worth anything. We asked if could buy them, again we were told no. The employee said no, they are for VIP's only. Then my friend watched a guest get served french fries and asked if she could get some. Would have been nice if she would have grabbed them for us or at-least walked us to the programs. I asked an older Asian floor clerk where to get programs, she pointed into the non smoking room and said 'they are int he there'. It was clear they did not want to help us with our questions. We ordered our Bingo Packets, I had to literally pull the info out of the sales clerks. We were now dealing with Casino staff, not Hotel staff. We didn't even have to ask!! She was very nice, took us to the Player's Club to get a card and the $10.00 free play as a new member, showed us the different restaurants and walked us to Bingo. The same young man approached us and said that another female employee would give us a tour. We then headed to our room.BEAUTIFUL! the rooms are very nice and the shower is HUGE!!! Once we put our stuff away we headed down to the hotel lobby. A very nice employee (young man on shift around 4pm) came over and said when are a ready he would be more than happy to give us a tour and show us where everything was located. We were talking about Bingo and pondering where the hall was located. While my friend was checking in, the rest of us were sitting in the lobby.

I checked in with a 3 great friends on Wednesday, 1/22/14.

Casino viejas